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Terms of Use

Due to ongoing technical innovations and changes of the relevant legal framework the following Terms of Use need to be changed and/or amended by us from time to time. We therefore ask the user to review these Terms of Use before each visit to this website and to take into account any changes and/or amendments.

Introduction

This website is brought to you by Henkel AG & Co. KGaA, Henkelstrasse 67, 40589 Düsseldorf, Germany (hereinafter referred to as “Henkel”). The information available on this website about Henkel Adhesives Technologies India Private Limited (hereinafter referred to as "Henkel India"), affiliated companies of Henkel and third parties has been put together with utmost care. Web materials on the Site are subject to change, without notice, owing to the perodic updates and corrections. However, we are unable to guarantee the completeness and correctness of the information, and is included for general purposes only and that it should not be relied upon for any specific purpose. Henkel and/or Henkel India do not assume any liability for any mistakes in the contents of this website. Forward-looking statements made on this website have been given according to the best of our knowledge and belief. However, the results actually achieved by Henkel and/or Henkel India may differ greatly from these forward-looking statements because they depend on a whole group of factors of a competitive and macroeconomic nature that are in some cases beyond the control of Henkel and/or Henkel India. Without prejudice to any legal obligations to amend forward-looking statements, Henkel and/or Henkel India have no intention of constantly updating all forward-looking statements contained in this website.

By accessing this site, you accept without restriction or reservation the following General Terms of Use of the Website that you can view or print out.

THIS WEBSITE AND THE INFORMATION CONTAINED HEREIN IS NOT INTENDED OR APPROVED FOR USE INSIDE THE UNITED STATES OF AMERICA OR U.S. CITIZENS OR RESIDENTS. SAID PERSONS ARE KINDLY ASKED TO CONTACT THEIR LOCAL HENKEL WEBSITE OR WEBSITES OF US- AFFILIATED COMPANIES OF HENKEL.

General Terms of Use of the Website

1. Copyright Law

The pages of our site (contents, structure) are protected by copyright. In particular, any reproductions, distribution, adaptations, modification, translations, storage and processing in any other media, including storage or processing by electronic means, enjoy copyright protection. Any exploitation in whole or in part thereof, reuse of text or graphics, etc. shall require the prior written consent of Henkel and Henkel India.. Any reproduction of information or data, in particular the use of texts or graphics, etc. or parts thereof or image materials (except for Henkel and/or Henkel’s India’s press photos), or translation requires Henkel's and/or Henkel India’s prior written consent. Illustrations are protected by §72 German Copyright Act (UrhG) and Indian Copyrights Act,1957 as amended. The rights of dissemination and reproduction are held by Henkel. The rights also remain in force in their entirety when images are automatically or manually added to an archive.

Henkel and/or Henkel’s India’s press photos may be used for editorial purposes only. Henkel and/or Henkel’s India’s press photos that are reproduced and/or electronically modified for editorial purposes must bear the copyright notice "© [Year] Henkel. All rights reserved". Reprinting is free of charge, however, we request a copy for our files.

© 2018 Henkel AG & Co. KGaA. All rights reserved

© 2018 Henkel Adhesives Technologies India Private Limited. All rights reserved

None of the part of the Site shall be modified or incorporated in any other work, publication or site, including postings to any other site.

2. Trademarks

The Henkel Oval logo and all product names and/or product get-ups on these pages are registered trademarks of Henkel, its subsidiaries, affiliates, licensors or joint venture partners. Any unauthorized use or abuse of these trademarks is expressly prohibited and constitutes a violation of trademark law, copyright law, other intellectual property rights or unfair competition law.

3. Disclaimer for Third Party Websites

a. The pages of this website contain links (i.e. "hyperlinks") to other websites that are operated by third parties and whose contents are not known to Henkel and/or Henkel India. Henkel and/or Henkel India merely facilitates access to such websites and assumes no responsibility whatsoever for their contents. Our links to third party websites are merely intended to make navigating easier for you. Statements shown on linked pages are not made our own. We rather explicitly dissociate from any and all contents of any and all third party pages linked on the pages of our website. In particular, we do not assume any liability for any breaches of statutory provisions or infringements of third party rights that occur on such pages.

b. For websites to which hyperlinks are provided from the Henkel website, the owners of these websites are solely responsible for the content of these pages as well as for any sale of the products offered thereon and for the handling of any orders relating to the same. We cannot be responsible for the privacy policies of other sites even if you access them using links from our site and recommend that you verify the same.

c. Henkel and/or Henkel India do not assume any liability for any infringement of any copyrights, trademarks or other intellectual property or personality rights that occurs on a page accessed by a hyperlink.

d. In the event of an order or any other legal declaration in respect of a transaction, a contract is made solely between the user and the owner of the respective website or offering party or person presented therein, under no circumstances, however, between Henkel and/or Henkel India and the user. Please note the general business conditions of the respective supplier on the hyperlinked website.

e. This disclaimer is valid for all links displayed on the henkel.com website and for any contents of websites to which the user is directed via such links

f. In addition, if you are linked to this Site from a third party Site, we cannot be responsible for the privacy polices and practices of the operators of that third party site and recommend that you verify the same.

4. General Disclaimer

Any liability of Henkel and/or Henkel India for damages arising out of the use of this website – irrespective of the legal cause, including tort – is limited to damages that are caused by intent or gross negligence. To the extent that there be a mandatory liability of Henkel and/or Henkel India as a result of a breach of material contractual duties, the total amount of any claim for damages is limited to the foreseeable damages. This shall not affect Henkel's and Henkel India’s liability under applicable Product Liability law or under any warranties given. The aforesaid limitations of liability also do not apply in the event of harm to life, bodily injury or harm to health of a person.

Henkel and Henkel India employ great efforts to keep Henkel websites free from viruses, however, we are unable to guarantee any absence of viruses. For this reason, we recommend that care be taken to assure adequate protection against viruses (e.g. using virus scanners) before downloading documents and data.

Henkel and Henkel India does not warrant any freedom from faults or errors of the services offered on the Henkel website nor their availability.

However, Henkel or their affiliates, officers, employees or agents shall not be responsible or liable for any loss, damage or expense including without limitation, any loss of profit, indirect, special, incidental or consequential loss/damages arising out of any access to or use of the site or with respect to any information contained on the site.

5. Forecasts and Declarations of Intent

Forward-looking statements on this Internet site have been made according to the best of our knowledge and belief. However, the results actually achieved by Henkel and/or Henkel India may differ greatly from these forward-looking statements, because they depend on a whole group of factors of a competitive and macroeconomic nature that are in some cases beyond the control of Henkel and Henkel India. Without prejudice to any legal obligations to amend forward-looking statements, Henkel has no intention of constantly updating all forward-looking statements contained in this website.

6. Henkel Products

The brands / products shown on this Internet website are examples of the brands / products available from companies of Henkel worldwide. Henkel does not warrant that a product shown is also available in your country.

Miscellaneous

These General Terms of Use are governed by and construed in accordance with the laws of the India without regard to the UN Convention on Contracts for the International Sale of Goods the application of which Convention to these General Terms of Use is hereby expressly excluded. All disputes in respect of and/or relating to this website shall be subject to exclusive jurisdiction of Courts at Navi Mumbai. Should any provision of these General Terms of Use be or become invalid, this shall not affect the validity of the remaining provisions.

Ordering Information

Place an order

All our orders are online. If you wish to place an order over phone, our rep will assist you in creating an online account and placing an order. After you place your order, we will send you an e-mail acknowledgement. Our phone, fax and email addresses are available in the contact us section of website. We will start processing your order only after we have received payment. By placing an order on industrybuying.com, you agree that you are buying for your business needs.

Our business hours
Our hours are 9AM to 8PM Monday to Saturday at 011-30473000 (Helpline Number)

Order delivery times

If material is in stock or readily available, we dispatch in 3-4 business days. For special order or out of stock items delivery times are 2 weeks. If we are not able to fulfill your order then we will refund your entire amount within 15 business days. If order times exceed what we have committed to, we will contact you to determine if you want to execute the order with the new delivery time. If you do not wish to execute the order at that time, we will refund your entire amount

Shipping orders outside India

We currently do not accept orders for international shipping on our website. If you are an international customer please email us your requirement at care@industrybuying.com and we will determine whether we can fulfill your order or not.

Vat and Central Sales Tax

We invoice all transactions and charge all taxes as per regulation. We charge VAT depending on the item being shipped. We offer refund upon original C-form being submitted to us, in which case we will charge only 2% CST for any outside Delhi transactions and refund the difference

Excise Duty and MODVAT

We charge excise duty if applicable. Excise is either included in price or separately displayed at time of checkout, which ever is applicable. We provide excise duty/MODVAT documents upon request – Contact us at care@industrybuying.com. We offer tax invoice along with retail invoice where required.

Payment Methods

We accept payments via Netbanking, NEFT/RTGS, debit cards, credit cards, EMI or cheque. Please mail us your cheque at Industrybuying.com, Khasra No. 401, 402, First Floor, Ghitorni, Delhi, 110030 by speedpost or registered post or courier. We cannot claim responsibility for cheques sent through normal mail. Please enclose invoice copy along with your cheque.

Cancellation

We reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following:

  • Potentially fraudulent order. Before shipping orders, we run a check to make sure they are legitimate. If the check fails, we may cancel your order.
  • Incorrect pricing. Due to the sometimes volatile market for collectible products, sometimes there are major fluctuations in price. Therefore, we reserve the right to remove any item from any order and provide a full refund to the customer for that item.
  • Non-Payment of Non COD orders. If payment is not received within a reasonable amount of time after the order has been placed, we may cancel an order without notice.
  • If the order is not serviceable by us due to non availability of the product among any of our vendors
  • If your pin code is not serviced by any of our courier partners
  • If the procurement is taking longer than 7 working days and you are not willing to wait further

Returns and exchanges
We offer returns and exchanges only against manufacturing defects. Please contact our office to discuss any return requests.

Product information not shown in the catalog

Call, fax or email us to let us know what kind of information you need - All our numbers are listed in our Contact Us section (Industrybuying or tryloctite.in).

Additional information about previous orders

Click on Order History at the top of the web site to view information about your previous orders. From there you can access your invoices, proofs of delivery, and other shipment information.

Cancellations

Order can be cancelled before the shipment. After shipment it can be only RTO. Once order get cancelled amount will be refunded for 'prepaid orders'.

Cancelation Criteria

  • Incorrect or Incomplete information regarding Customer's address (Street number, Landmark etc.) etc.
  • In case of wrong product price or specification mentioned on Industrybuying.com.
  • Unavailability of products - in exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.
  • If area falls under "Non Serviceable zone" or "out of delivery area" by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
  • Suspected fraudulent information.

Returns

We have a policy of Return/Replacement within 7 days of delivery of the Product. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.

Guidelines for Returns & Replacement:

  • Product is damaged/defective.
  • Differ from the description on the website.
  • Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
  • Missing parts/accessories.

Return Eligibility

  • In case of returning the product, customer needs to inform us within 7 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
  • If the product is delivered defective or damaged, in that case customer needs to inform us through Email (care@industrybuying.com) or Call us at 011-30473000 (Helpline Number) within 48 hours from the time of delivery.
  • Products should be unused.
  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
  • Invoice should be available.
  • Products marked as "non-returnable" on the product detail page cannot be returned such as Electronics, Cartridges, Safety, Tyres, Electricals & Car-care.

Returning a Product

There are 2 ways to Return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers. However, in some cases if we cannot provide return service then customer needs to send the product to us through India Post only. Once, the product is received by us, then we will reverse the courier charges.

Steps to follow to Return a Product

  • Customer needs to inform us through call/email within 7 days of receiving the order.
  • Product should be unused.
  • Invoice should be available.
  • We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
  • Customer needs to pack the product with Brand packing & paste the invoice on it.
  • Customer will handover the product to the courier boy.
  • Once the pick up is done, product will be sent to us by the courier partner.
  • After receiving the product, quality check will be done over the product by our team which takes 2 days time.
  • If product is found damage/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.
    In some cases, where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own only through India post at the below mentioned address after the request for reverse pickup is raised:
    Emtex Engineering Pvt. Ltd., 1st Floor, Khasra No. 401, 402 MG Road, Ghitorni, New Delhi – 110030
    Once sent, customer needs to share the Courier slip along with the following bank details at
    Care@industrybuying.com:
    • a. Account number
    • b. Account holder name (Same as registered with Industrybuying.com)
    • c. IFSC Code
  • Incase, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.

Other Terms and Conditions

  • Products marked as "non-returnable" on the product detail page cannot be returned such as Electronics, Cartridges, Safety, Tyres, Electricals & Car-care.
  • Product Purchase under clearance sale will not be covered under Return policy.
  • Products sold as combo can’t be returned individually.

Refunds

  • Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
  • Credit/Debit Card/Net Banking/Wallets – 2-4 business days
  • If transaction is done by through NEFT and Cheque then customer need to share below mentioned details at our Email Id Care@industrybuying.com from registered e-mail id.
  • a. Account number
  • b. Account Holder name
  • c. IFSC Code
  • After receiving the required information for refund, refund will be processed in 2 business days and same will reflect in your account in another 2-4 business days.
  • For EMI payment, refund will be credited in 6-8 business days after cancellation.

For Queries and More Details,

Email - marketing.ag@henkel.com

Working hours: Monday to Friday, 9 AM to 5:30 PM (except public holidays)